Over the years, we’ve trained thousands of C-store software customers with an approach targeted to their specific needs. While we began with classroom and onsite training, today, we also offer various online training programs.
SSCS firmly believes in the value of classroom training under the guidance of a qualified instructor. That’s why classroom training, which takes place almost every week in our Salinas headquarters, has long been the anchor of our training department.
SSCS classroom training provides an opportunity to learn in an environment that closely resembles the sites our customers and their staff work in every day. In our classroom environment you will find point-of-sale (POS) systems, a fuel dispenser, hand-held terminals (HHTs) for scanning, and PCs running the latest SSCS software. Students get to meet other dealers and work in a setting where they can learn without being interrupted, while experiencing SSCS’s corporate environment first hand and see what distinguishes us in the market.
Typically, two people attend our week long orientation class at no extra charge when a company purchases SSCS software. During their week with our instructors, they learn the fundamentals of how to use our applications and the training tools that come with them. Customers can send additional staff at any time as long as there is room in the class. When new customers complete their initial orientation, SSCS then sends qualified representatives out to their sites for two more days of onsite setup and training.
When customers purchase the Computerized Daily Book from us, they have the option to take advantage of onsite training. We offer this service for those cases in which customers can’t schedule classroom training and wish to have SSCS create a classroom-type environment for them.
Onsite training is provided by the same instructors that teach the curriculum featured in our headquarters classroom, ensuring you receive the same high quality curriculum regardless of location. In addition, onsite training gives us the opportunity to experience your store’s environment firsthand along with the specific challenges you may face on a daily basis.
SSCS online training options allow users to learn from the convenience of any computer with an internet connection. Using secure access, students connect to a server running a version of the specified software module. The SSCS instructor operates the specified programs remotely, guiding the audience through their features. Several types of web-based training are offered:
Advanced Training — Live, standardized, in-depth training for one or more attendees on key topics. We offer course material on 18 different subjects covering the topics our customers have expressed a deep desire to learn more about. This is a non-fee-based class and is limited to ten customers per session.
Knowledge Blocks — A one-on-one, fee-based training program that permits the customer to stay with the same trainer during a four-hour block of time. It is customized to fill specific gaps in an individual’s knowledge of SSCS technology. The four-hour block can be split into smaller pieces if the customer feels this is the best way to absorb the knowledge being presented.
Online Video Training — A self-guided instructional tour of the CDB back office system, video topic by video topic.
SSCS provides a complete suite of training tools that compliment the classroom training our customers receive for our C-store software. Our goal is to make our products as easy to learn as possible, long after initial instruction is complete, so we provide videos, web-based help, interactive PDFs—even good old fashioned user guides. Whatever works best for you, we’ve got you covered.
Our instructional materials are modular, too. Let’s say you hire a new clerk who only needs to learn one thing (say, counting items with our handheld software and transmitting them to the cloud). Or perhaps you switch accountants, and your new accountant only needs to know how to interface with QuickBooks or Peachtree. In both cases, our modular video and educational materials make transitioning in new personnel a breeze, because they spend their (and your) precious time learning only what they need to learn.
If you are a customer, you can access all of our training materials after you log into our Customer Portal.