SSCS is looking to add a Technical Support Technician to our team, with the core responsibility of assisting customers with issues they encounter while using SSCS products. Customer support is provided online from the technician's computer at SSCS as well as at the customer's site.
The support technician will be expected to understand SSCS product lines thoroughly enough to assist customers with software and hardware problems through a combination of training, on-the-job experience, and consultation with product documentation. In addition to helpdesk phone support, the technican will be expected to travel onsite to install and test SSCS software products for customers. Maintaining a professional demeanor when interacting with customers is essential to the qualifications of this position.
High school diploma, vocational training, an associate's degree, or a certificate in a computer-related field is required. Exemplary customer service skills and an aptitude for problem-solving on behalf of others are musts. Knowledge of Windows, bookkeeping and accounting are desirable.
We recognize employees as our most valuable assets. We offer competitive salaries, benefits packages and great career growth. You may qualify for:
- Up to 24 days of paid time off per year
- Medical benefits
Should you have any questions, please contact our Human Resources Department at 831-755-1800.