In the Twin Cities C-store business for more than thirty years, Joan Tschida and her husband decided to implement a back office system, and chose the Computerized Daily Book. Their enterprise employed about 85 people, and included car washes and a repair operation at one site. Because her business was so complex, she needed feature-rich, flexible software to meet her needs.
After ten years of using the CDB, Tschida knew decisively that she’d found it. “The CDB does it all,” she said. “It integrates the data from all parts of my business, and makes tracking and recordkeeping remarkably simple. We’ve researched carefully, and have found no other software that comes close to this integrated capability.” Even her largest facility could be easily run with SSCS software – the 6,000 square foot business, with 16 pumps, an onsite bakery, a restaurant, and a 5,000 item price book was tracked down to each drop of coffee and packet of mustard with the CDB.
Handheld scanning of items helped Tschida and her staff control their inventory items and profit margins much more effectively. She began conducting physical inventories once a month, using in house personnel, and found the transfer of information between the handheld unit and computer easy and simple to use.
With so many items, maintaining a price book was also an important consideration. “You need someone who is price-book savvy,” said Tschida. “You need to make sure everything is correct and current. As important as it is to make a profit, it is equally important to be sure that prices are not too high. Customers are aware of prices, and will not return if there is a feeling that prices are out of line.”
SSCS’ Central Price Book, a partner application included with the CDB, is an excellent tool for retailers like Tschida. The application allows prices and margins to be adjusted for all stores at one time. Central Price Book puts all of an enterprise’s items into a sortable, searchable table so that you can see the items for which vendors have changed your costs, and look up items by a wide variety of criteria.
Joan understood that shrinkage results from three sources: vendors who invoice for a different amount than is delivered, cashiers who key incorrect amounts, and customers who take more than they pay for. The CDB, used with scanning, nearly eliminated the first two of these, and gave accurate knowledge of shoplifting losses, so appropriate action could be taken.
Incorporation of the CDB and scanning made a difference in employee practices, as well. Cashiers no longer had to know what was on special, or take care keying or counting using a sprawling notepad and clipboard. Instead, they could concentrate on customer relations, and pay attention to what was happening around them in the store.
Over the course of 10 years of use, the Computerized Daily Book proved a great help to almost every aspect of Tschida’s sites. Her success as an operator is a testimony to the reliability, efficiency and power of the CDB.