SSCS offers a complete support program, including updates. At SSCS, Support is not just answering phone calls, it is a service that compliments our products.

If you are an SSCS customer and are currently on support, you may submit a question or problem and an SSCS technician will contact you by telephone or e-mail, whichever is more appropriate.

Our hours of operation are Monday Thru Friday 5:00 a.m. to 5:00 p.m. Pacific Time. We are closed holidays and weekends.

Management Tools
Many years ago we invested in software that tracks each call, assigns a case number to the call, permits each technician to enter notes about the call, and more importantly, allows the management team to review and generate reports by customer, type of call, technician, and response time, to name a few. This information is used to improve the service we deliver to our customers.

Upgrades
Under the terms of our Support Agreement, all upgrades to the existing programs you have licensed are included at no additional charge. We generally upgrade programs at least once per year--however, we could upgrade more often based on the demand for changes from sources like the Oil Company or POS device. Please see our Product Versions page to find out the current versions of our programs, and to get information on requesting product upgrades.

Electronic Funds Transfer
To help you take advantage of all these benefits, you can set up an Electronic Funds Transfer (EFT) payment plan. Since its introduction in February 2000, many customers have selected this method of payment over the lump sum method. It is convenient and easy to initiate.

How to Reach Us:
Phone: (831) 755-1800 Ask for Support
Fax: (831) 784-4782 Attn: Support
E-Mail: support@sscsinc.com
Web Form: Complete this form to submit a question or problem.