AAA Agreement Provides Additional Tow Management Solutions
Orlando, FLA (August 5, 2003) -– AAA is aiding its affiliated towing businesses by providing
access to industry-specific towing communications and management systems on the most
favorable terms in the industry.
Under a new agreement effective in June, Service Stations Computer Systems, Inc. (SSCS)
is providing tow management products to AAA/CAA clubs and their affiliated road service
providers at special AAA/CAA pricing.
The company’s Digital Dispatch product provides call taking, dispatching, two-way text
messaging, storage lot inventory, driver scheduling and a bookkeeping interface that
produces driver/mechanic commissions, inventory control, repair orders, customer follow-up, A/R, A/P
and Profit & Loss, all via the Internet. Since all of the data is stored on
Digital Dispatch’s system, customers are not required to have their own server and only
need a personal computer meeting minimal technical requirements.
The software programs provide several report types, including motor club call tracking,
accounts receivable invoicing, driver schedules and storage lot inventory. Digital
Dispatch also accommodates advanced towing communication technologies, such as GPS-equipped
pagers that transmit data to and from mobile data terminal-equipped vehicles. Through the
use of Digital Dispatch technology, towers have a complete mobile dispatch and spotting
system, regardless of operation size or vehicle types. SSCS also provides on-line
and classroom training and 24/7 system support services.
SSCS is based in Salinas, California. Its president and founder Kerry Lugo has been involved
in the tow business for 35 years, including 34 as a AAA tow provider with the California
State Automobile Association. Lugo has also been in the software business for more than
22 years.
Lugo said, "The entire team at SSCS is excited to be recognized as a AAA Automotive preferred
supplier and offer its products to AAA/CAA affiliates. I have had the pleasure of being
associated with AAA since 1969 and have gained the knowledge necessary to develop Digital
Dispatch and interface the product with D/2000, AAA’s proprietary call receiving and
dispatch system."
"Using Digital Dispatch’s powerful technology tools, AAA/CAA road service providers can
increase efficiency, improve accuracy and derive meaningful management information that
leads to higher customer satisfaction," said Margaret Pittelkow, managing director, AAA
Automotive.
"AAA’s relationship with SSCS will help our service providers acquire the best-available
technologies at attractive prices, that are compatible with D/2000," Pittelkow said.
AAA-affiliated service providers have access to a wide variety of business benefit programs,
including discounted equipment and uniform pricing, special financing rates and fuel prices,
as well as access to specialized training and safety updates. More information about the AAA
business benefit programs can be viewed on the Internet at www.aaa.biz.
As North America's largest motoring and leisure travel organization, AAA provides more than
46 million members with travel, insurance, financial and automotive-related services. Since
its founding in 1902, AAA has been a leader and advocate for the safety and security of all
travelers. AAA clubs can be visited on the Internet at www.aaa.com.
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